Terms of Service

Last updated: January 2026

1. Agreement to Terms

By accessing or using Ceremonio's wedding venue management platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. We reserve the right to modify these Terms at any time. Your continued use of the Service following any changes constitutes acceptance of those changes.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement and have the legal authority to enter into these Terms on behalf of yourself or the organisation you represent.

3. Description of Service

Ceremonio provides a software-as-a-service platform for wedding venues to manage bookings, client relationships, guest lists, room allocations, dietary requirements, timelines, and related operations. The Service includes a staff application for venue teams and an optional client portal for couples. The Service is provided "as is" and we reserve the right to modify, suspend, or discontinue any features at any time.

4. Account Registration

To use the Service, you must create an account and provide accurate, complete, and current information. You agree to:

  • Provide truthful registration information including your business name, contact details, and email address
  • Maintain and promptly update your account information
  • Keep your login credentials confidential and secure
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorised access or security breach

5. Team Members and Delegated Access

You may invite team members to access your account with delegated permissions. You are responsible for all actions taken by team members under your account. You must ensure that team members comply with these Terms and any applicable laws. You may revoke team member access at any time through the Service.

6. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws
  • Upload, transmit, or store any content that infringes intellectual property rights
  • Upload malicious code, viruses, or any software intended to damage or compromise the Service
  • Attempt to gain unauthorised access to the Service or its related systems
  • Interfere with or disrupt the integrity or performance of the Service
  • Scrape, copy, reproduce, or reverse engineer any part of the Service
  • Use automated systems or software to extract data from the Service without permission
  • Share account credentials with unauthorised parties
  • Send spam or unsolicited communications through the Service
  • Impersonate any person or entity or misrepresent your affiliation

7. Your Content and Data

You retain ownership of all data and content you upload to the Service ("Your Content"). By uploading Your Content, you grant us a limited licence to host, store, and display Your Content solely for the purpose of providing the Service to you. We will not access, use, or share Your Content except as necessary to provide the Service, comply with legal obligations, or as otherwise described in our Privacy Policy.

You are solely responsible for Your Content and represent that you have all necessary rights to upload and use such content. You agree not to upload any content that is unlawful, defamatory, obscene, or otherwise objectionable.

8. Payment Terms

Access to the Service requires a paid subscription. By subscribing, you authorise us to charge your designated payment method on a recurring basis according to your selected subscription plan (monthly or annual). Subscription fees are billed in advance and are non-refundable except as required by law.

YOU AUTHORISE RECURRING CHARGES TO YOUR PAYMENT METHOD ACCORDING TO YOUR SELECTED SUBSCRIPTION PLAN UNTIL YOU CANCEL. You may cancel your subscription at any time through the Service or by contacting us. Cancellation will take effect at the end of your current billing period.

We may change our pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

9. Payment Processing

Payment processing is handled by third-party payment processors, including Stripe. By providing payment information, you agree to the terms of service of our payment processors. You are responsible for maintaining accurate and current payment information.

You assume liability for any chargebacks, disputes, or fraudulent transactions associated with your account. We reserve the right to suspend or terminate your account for payment-related violations or repeated payment failures.

10. Intellectual Property

The Service, including its original content, features, functionality, design, and underlying technology, is owned by Ceremonio Ltd and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CEREMONIO LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, RESULTING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM, OR (B) £500.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ceremonio Ltd, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Termination

We may terminate or suspend your account immediately, without prior notice, for any violation of these Terms or for any other reason at our sole discretion. You may terminate your account at any time by cancelling your subscription and ceasing use of the Service.

Upon termination, you may request export of Your Content within 30 days. After this period, we may delete Your Content in accordance with our data retention policies.

15. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms or the Service shall be resolved exclusively in the courts of England and Wales.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service at least 14 days before the changes take effect. Your continued use of the Service after such notice constitutes acceptance of the modified Terms.

17. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Contact

For questions about these Terms, please contact us at:

Email: legal@ceremonio.com
Ceremonio Ltd